Guarantee & Return Policy

What is our Guarantee&Return&Exchange policy for all purchases?

Customer Satisfaction Guarantee!

Any product you purchase from are under the guarantee of Lio Kuyumculuk San. ve Tic. Ltd. Şti.

To whom order will be accepted that the terms are confirmed below. wants all customers to be fully satisfied with every item they purchase.

We will exchange (or in some cases, send new replacement jewelry without the need for exchange) defected  items such as unnatural color change, broken item or missing gems upon arrival, and our manufacturing defects. All international orders are final sale and non-refundable.

  • Please open and check the packages that you think might have damaged during transportation with an officer of the courier.
  • All items are protected with insurance on the way
  • If the product is damaged, make sure that the officer states that in his report and do not receive the package.
  • Please keep in mind that you will have accepted that the officer served his duty once you have received the package.
  • Cost of delivery belongs to the Buyer. Cost of delivery only belongs to the Seller if the Seller has declared that they will cover the expenses. The seller will be deemed to have served their duty completely although the Buyer is not present in his/her address during the time of the delivery. Thus, all damages and expenses caused by late delivery, awaiting the product in the cargo company and/or the expenses to return the product to the seller belong to the Buyer.Delivery is executed as soon as possible after the payment is made into the account of the Seller if the product is present in the stock. The Seller delivers the product in 30 (thirty) days after the date of the order and reserves the right to extend this period for 10 days more with a written notification.
  • The seller is liable to notify the Buyer if they fail to delivert the product in the specified time due to inventory stockouts or the like commercial impossibilities, unexpected circumstances, force majeure or ait ( air) traffic preventing the transportation, transportation disruption etc. It is mandatory for the delivery of the contractual product that a signed copy of this contract shall be sent to the Seller and the payment shall be made in any means the Buyer wishes. If the payment is not made or cancelled in bank records by any reason, The Seller will be deemed to have no more liability for the delivery of the product.
  • Eligible exchange item(s) must be notified within 5 days of the item delivery date or as otherwise stated. All shipment fees for exchange items are paid by sender.


Don't worry! We will credit your account the cost of shipping towards any new purchases too.

Please Contact Us to begin the process –

Terms of Warranty. Any product you purchase from are under the guarantee of Lio Kuyumculuk San. ve Tic. Ltd. Şti.


Please contact our team at for further information.

Our return adress is:

Koray Arslan

Binbirdirek mahallesi Piyer Loti caddesi Barış Apartmanı No : 25 K:6/17 A Blok - 34400 Fatih/Istanbul/Turkey

M:+90 543 916 15 15